FAQs

Shipping, Order Tracking & Delivery
1.   How do I check the status of my order?
2.   How can I get my order delivered faster?

Cancellations and Modifications
1.   What is BOHECO’s Policy?
2.   Can I modify the shipping address of my order after it has been placed?
3.   How do I cancel my Order?
4.   I just canceled my order. When will I receive my refund?

Returns and Exchange
1.   What is BOHECO's Policy? How does it work?
2.   How do I place an exchange request on Boheco?
3.   How long would it take me to receive the refund of the returned product?
4.   How do I return multiple products from a single order?
5.   Does Boheco pick up the product I want to return from my location?
6.   How can I Self-Ship the product to Boheco?
7.   Where should I self-ship the Returns?
8.   Why has my return request been declined?
9.   Why did the pick up of my product fail?
10. How do I cancel the order, I have placed?
11. How do I create a Return Request?

Shipping, Order Tracking & Delivery

How do I check the status of my order?
  • A link will be sent along with the tracking details on your registered email ID, we request you to check the spam folder of your email ID in case you haven’t received any email after dispatch in your inbox.
How can I get my order delivered faster?
  • Any order after dispatch will take 3-7 working days in order to reach its destination, the cost of which is included in the purchase price of the product. However if you wish to get it shipped in priority kindly contact us at sales@boheco.org and pay the difference amount for shipping and we will take it further.

 

Cancellations and Modifications

What is BOHECO’s Policy?
  • Order once placed cannot be cancelled. However, you can email us at sales@boheco.org in case of any exceptions or modifications in the order and we would be glad to help you out.
Can I modify the shipping address of my order after it has been placed?
  • You can change the shipping address free of cost as long as the shipment is not dispatched from our warehouse. However you have to pay additional amount if your shipment is already dispatched from our location and is in transit. You can contact us at sales@boheco.org for any such request.
How do I cancel my Order?
  • Order once placed cannot be cancelled, however, there are exceptions to this policy. You can write us at sales@boheco.org for further details.
I just canceled my order. When will I receive my refund?
  • We do not have any refund policy. However in the case of any cancellations we can provide you with a credit coupon, which you can use to purchase any product of same or higher value.

 

Returns and Exchange

What is BOHECO's Policy? How does it work?
  • As B-Label we strive to provide you with best possible experience when it comes to clothing. However, if you wish to exchange a product you can write to us at sales@boheco.org for further assistance.
How do I place an exchange request on Boheco?
  • Kindly email us at sales@boheco.org and we can proceed further with the request. The exchange is subject to stock available with us.
How long would it take me to receive the refund of the returned product?
  • Please note that we do not have a refund policy, however, we will be providing us a store credit which you can use to buy products in our website of the same or higher value.
How do I return multiple products from a single order?
  • Please ensure that you save the box in which you received the delivery, you can put multiple products inside it, secure it properly with clear tape/duct tape so that it doesn’t open during transit.
Does Boheco pick up the product I want to return from my location?
  • We have partnered up with multiple shipping providers so that we can arrange for a pickup from your location. Please ensure that you pack the products in the box provided, and secure it with duct/clear tape. We will send you few documents to print. Kindly handover the documents to the courier guy during the time of the pickup.
How can I Self-Ship the product to Boheco?
  • Kindly secure the package in the box provided to you with the products inside and you can send it over with your preferred courier partner and send it to the following address:
Bombay Hemp Company Pvt. Ltd.
Unit #2, Cama Industrial Estate, Sun Mill Compound, Opposite High Street Phoenix, Lower Parel
Mumbai Maharashtra 400013
India

 

Where should I self-ship the Returns?
  • Kindly secure the package in the box provided to you with the products inside and you can send it over with your preferred courier partner and send it to the following address:
Bombay Hemp Company Pvt. Ltd.
Unit #2, Cama Industrial Estate, Sun Mill Compound, Opposite High Street Phoenix, Lower Parel
Mumbai Maharashtra 400013
India

 

Why has my return request been declined?
  • You return request can be declined due to the following reasons:
    1. No pickup available from your location via our courier partners.
    2. Multiple returns happened from the same address/customer.
Why did the pick up of my product fail?
  • The pickup usually happens on the day when the pickup request is created from our end. However, due to unforeseen circumstances, depending on the region that you live in, you can face some delay. However rest assured the pickup will happen in couple of days.
How do I cancel the order, I have placed?
  • The order once placed cannot be cancelled. However if you wish to get in touch with us you can write to us at sales@boheco.org and explain us the situation. We will be happy to help you out.
How do I create a Return Request?
  • Kindly email us at sales@boheco.org and we can proceed further with the request.